Client Support for Qmatic Systems

Solutions
- Industries
  - Healthcare Enhance patient experience and increase staff efficiency
  - Public sector Deliver faster and efficient services for citizens with streamlined operations
  - Retail Boost profitability and provide omnichannel experience
  - Finance Improve revenue and customer satisfaction with digital solutions
  - All industries
- Solutions
  - Queue Management Serve customers efficiently and reduce wait times
  - Appointment Management Improve operations with appointment booking and arrival management
  - Virtual Queuing Let customers wait anywhere with mobile tickets
  - Customer Journey Management Manage flow from beginning to end, and get insights into your operations
  - Visitor Management Provide a seamless experience and personalized services for visitors
  - Patient journey management Manage patient flow efficiently with appointment and queue management
  - All solutions
Products
- Platform
  - SaaS: Qmatic Experience Cloud An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services.
  - On-premises: Qmatic Orchestra Enterprise solution built for organizations with complex requirements, multiple service points, and branches.
  - All products
- Capabilities
  - Appointments Create more valuable and personalized experiences for your customers through simple scheduling.
  - Business Intelligence Drive operational excellence and employee productivity with data integration and business analytics.
  - Mobile Ticket Let your customers wait virtually, anywhere, with virtual queues.
  - Customer Feedback Gather insights into your customers’ needs, strengthen customer relationships, and boost customer satisfaction at every touchpoint.
  - Messaging Connect with customers wherever they are in their journey with reliable, effective SMS messaging.
  - Self Service Kiosks Optimize the customer flow, minimize queues and wait times with self-service kiosks.
  - Display / Signage Elevate your customer experience with informative and engaging digital signage solutions.
  - Voice Announcements Keep customers informed about when it's their turn and where to go with AI text-to-speech.
  - Genuine Qmatic Tickets Order ticket rolls for your ticket printer or self-service kiosk.
  - Software Support: CareEnsure your system is always optimized and working perfectly.
  - Security Security you can trust
Integrations
Customer Stories
Resources
- Content hub
  - Blog Read the latest industry trends and tips from the experts on customer experience
  - Resource Library Explore our content hub for guides, videos, webinars, and more
  - Product Updates Learn about all of the latest Qmatic product updates
  - The Guide to Queue Management System Learn how to optimize your operations with a queue management system
  - The Guide to Appointment Scheduling System Insights on appointment and arrival management, resource planning and optimization
  - The Guide to Improve Patient Experience Learn more about what we mean when we say patient experience
  - The Guide to Customer Experience Management The complete guide on customer experience management
- Accessibility
  - Accessibility at Qmatic Learn more about accessibility and our accessibility policy

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Solutions
- Industries
  - Healthcare Enhance patient experience and increase staff efficiency
  - Public sector Deliver faster and efficient services for citizens with streamlined operations
  - Retail Boost profitability and provide omnichannel experience
  - Finance Improve revenue and customer satisfaction with digital solutions
  - All industries
- Solutions
  - Queue Management Serve customers efficiently and reduce wait times
  - Appointment Management Improve operations with appointment booking and arrival management
  - Virtual Queuing Let customers wait anywhere with mobile tickets
  - Customer Journey Management Manage flow from beginning to end, and get insights into your operations
  - Visitor Management Provide a seamless experience and personalized services for visitors
  - Patient journey management Manage patient flow efficiently with appointment and queue management
  - All solutions
Products
- Platform
  - SaaS: Qmatic Experience Cloud An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services.
  - On-premises: Qmatic Orchestra Enterprise solution built for organizations with complex requirements, multiple service points, and branches.
  - All products
- Capabilities
  - Appointments Create more valuable and personalized experiences for your customers through simple scheduling.
  - Business Intelligence Drive operational excellence and employee productivity with data integration and business analytics.
  - Mobile Ticket Let your customers wait virtually, anywhere, with virtual queues.
  - Customer Feedback Gather insights into your customers’ needs, strengthen customer relationships, and boost customer satisfaction at every touchpoint.
  - Messaging Connect with customers wherever they are in their journey with reliable, effective SMS messaging.
  - Self Service Kiosks Optimize the customer flow, minimize queues and wait times with self-service kiosks.
  - Display / Signage Elevate your customer experience with informative and engaging digital signage solutions.
  - Voice Announcements Keep customers informed about when it's their turn and where to go with AI text-to-speech.
  - Genuine Qmatic Tickets Order ticket rolls for your ticket printer or self-service kiosk.
  - Software Support: CareEnsure your system is always optimized and working perfectly.
  - Security Security you can trust
Integrations
Customer Stories
Resources
- Content hub
  - Blog Read the latest industry trends and tips from the experts on customer experience
  - Resource Library Explore our content hub for guides, videos, webinars, and more
  - Product Updates Learn about all of the latest Qmatic product updates
  - The Guide to Queue Management System Learn how to optimize your operations with a queue management system
  - The Guide to Appointment Scheduling System Insights on appointment and arrival management, resource planning and optimization
  - The Guide to Improve Patient Experience Learn more about what we mean when we say patient experience
  - The Guide to Customer Experience Management The complete guide on customer experience management
- Accessibility
  - Accessibility at Qmatic Learn more about accessibility and our accessibility policy

No time for disruptions

The customer journey can be complex, but at Qmatic, we keep it simple. Our enterprise software and certified hardware ensure a seamless experience at every step of the customer journey, from online booking and check-in to service delivery, feedback, and analytics.

And Qmatic Care is always there to prevent potential disruptions, optimize your system, and ensure nothing jeopardizes your customer experience when operating mission-critical Qmatic systems at scale.

Global support

Our dedicated and experienced support team across Europe and North America offers instant support in almost all time zones,with local representatives in all countries where Qmatic has an office.

Our support team supports over 60 000 customers worldwide in 5 languages and has an impressive track record, proven by the average Customer Support metrics below:

Customer satisfaction: 87%
First response time: 48 min (MED)
Full resolution time: 2.5 hours

Compare support plans

Find the right support plan to meet your needs.

Choose the right level of support to help drive value for your business with Qmatic.

Our Basic, Standard, and Enterprise support plans are available for Qmatic Orchestra.
Our Standard support plan is included in the Qmatic Experience Cloud subscription.

BASIC

Email, phone, and web support
Mon- Fri 8 AM - 5 PM (CET)
Mon-Fri 7 AM - 7 PM (EST)
After-hours support
Support languages
English, Dutch, Spanish, French, German
Target initial response time: <8 hours
Software updates

ADD-ON SERVICES

Training
System configuration changes

Learn more

STANDARD

Email, phone, and web support
Mon-Fri 8 AM - 5 PM (CET)
Mon-Fri 7 AM - 7 PM (EST)
After-hours support
Support languages
English, Dutch, Spanish, French, German
1-hour first response time
Software updates
Integrations support

ADD-ON SERVICES

Support reports
Training
System configuration changes

Certified Hardware Care

Express Device Replacements
(next-day shipping)
Accidental Damage Protection
De- and Re-installation Service

Learn more

ENTERPRISE

Email, phone, and web support
Mon- Fri 8 AM - 5 PM (CET)
Mon-Fri 7 AM - 7 PM (EST)
After-hours support
Support languages
English, Dutch, Spanish, French, German
1-hour first response time
Software updates
Integrations support
Support reports

ADD-ON SERVICES

Training
System configuration changes

Certified Hardware Care

Express Device Replacements
(next-day shipping)
Accidental Damage Protection
De- and Re-installation Service

Learn more

Email Support
Clients can email our technical support team to create a support ticket.

Web Support
Clients can submit an online support form at Qmatic.com at any time for support.

Support channels and resources

Qmatic Xtend
Qmatic Xtend provides clients easy access to install and update extensions, including user applications, language packs, widgets,
and more. Each extension published on Xtend includes a brief description, release notes, and technical product documentation.