Queue Management Software and Tools

Solutions
- Industries
  - Healthcare Enhance patient experience and increase staff efficiency
  - Public sector Deliver faster and efficient services for citizens with streamlined operations
  - Retail Boost profitability and provide omnichannel experience
  - Finance Improve revenue and customer satisfaction with digital solutions
  - All industries
- Solutions
  - Queue Management Serve customers efficiently and reduce wait times
  - Appointment Management Improve operations with appointment booking and arrival management
  - Virtual Queuing Let customers wait anywhere with mobile tickets
  - Customer Journey Management Manage flow from beginning to end, and get insights into your operations
  - Visitor Management Provide a seamless experience and personalized services for visitors
  - Patient journey management Manage patient flow efficiently with appointment and queue management
  - All solutions
Products
- Platform
  - SaaS: Qmatic Experience Cloud An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services.
  - On-premises: Qmatic Orchestra Enterprise solution built for organizations with complex requirements, multiple service points, and branches.
  - All products
- Capabilities
  - Appointments Create more valuable and personalized experiences for your customers through simple scheduling.
  - Business Intelligence Drive operational excellence and employee productivity with data integration and business analytics.
  - Mobile Ticket Let your customers wait virtually, anywhere, with virtual queues.
  - Customer Feedback Gather insights into your customers’ needs, strengthen customer relationships, and boost customer satisfaction at every touchpoint.
  - Messaging Connect with customers wherever they are in their journey with reliable, effective SMS messaging.
  - Self Service Kiosks Optimize the customer flow, minimize queues and wait times with self-service kiosks.
  - Display / Signage Elevate your customer experience with informative and engaging digital signage solutions.
  - Voice Announcements Keep customers informed about when it's their turn and where to go with AI text-to-speech.
  - Genuine Qmatic Tickets Order ticket rolls for your ticket printer or self-service kiosk.
  - Software Support: CareEnsure your system is always optimized and working perfectly.
  - Security Security you can trust
Integrations
Customer Stories
Resources
- Content hub
  - Blog Read the latest industry trends and tips from the experts on customer experience
  - Resource Library Explore our content hub for guides, videos, webinars, and more
  - Product Updates Learn about all of the latest Qmatic product updates
  - The Guide to Queue Management System Learn how to optimize your operations with a queue management system
  - The Guide to Appointment Scheduling System Insights on appointment and arrival management, resource planning and optimization
  - The Guide to Improve Patient Experience Learn more about what we mean when we say patient experience
  - The Guide to Customer Experience Management The complete guide on customer experience management
- Accessibility
  - Accessibility at Qmatic Learn more about accessibility and our accessibility policy

Request a demo Contact

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Solutions
- Industries
  - Healthcare Enhance patient experience and increase staff efficiency
  - Public sector Deliver faster and efficient services for citizens with streamlined operations
  - Retail Boost profitability and provide omnichannel experience
  - Finance Improve revenue and customer satisfaction with digital solutions
  - All industries
- Solutions
  - Queue Management Serve customers efficiently and reduce wait times
  - Appointment Management Improve operations with appointment booking and arrival management
  - Virtual Queuing Let customers wait anywhere with mobile tickets
  - Customer Journey Management Manage flow from beginning to end, and get insights into your operations
  - Visitor Management Provide a seamless experience and personalized services for visitors
  - Patient journey management Manage patient flow efficiently with appointment and queue management
  - All solutions
Products
- Platform
  - SaaS: Qmatic Experience Cloud An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services.
  - On-premises: Qmatic Orchestra Enterprise solution built for organizations with complex requirements, multiple service points, and branches.
  - All products
- Capabilities
  - Appointments Create more valuable and personalized experiences for your customers through simple scheduling.
  - Business Intelligence Drive operational excellence and employee productivity with data integration and business analytics.
  - Mobile Ticket Let your customers wait virtually, anywhere, with virtual queues.
  - Customer Feedback Gather insights into your customers’ needs, strengthen customer relationships, and boost customer satisfaction at every touchpoint.
  - Messaging Connect with customers wherever they are in their journey with reliable, effective SMS messaging.
  - Self Service Kiosks Optimize the customer flow, minimize queues and wait times with self-service kiosks.
  - Display / Signage Elevate your customer experience with informative and engaging digital signage solutions.
  - Voice Announcements Keep customers informed about when it's their turn and where to go with AI text-to-speech.
  - Genuine Qmatic Tickets Order ticket rolls for your ticket printer or self-service kiosk.
  - Software Support: CareEnsure your system is always optimized and working perfectly.
  - Security Security you can trust
Integrations
Customer Stories
Resources
- Content hub
  - Blog Read the latest industry trends and tips from the experts on customer experience
  - Resource Library Explore our content hub for guides, videos, webinars, and more
  - Product Updates Learn about all of the latest Qmatic product updates
  - The Guide to Queue Management System Learn how to optimize your operations with a queue management system
  - The Guide to Appointment Scheduling System Insights on appointment and arrival management, resource planning and optimization
  - The Guide to Improve Patient Experience Learn more about what we mean when we say patient experience
  - The Guide to Customer Experience Management The complete guide on customer experience management
- Accessibility
  - Accessibility at Qmatic Learn more about accessibility and our accessibility policy

Request a demo
Contact

Products
Platform
All products

Designed and built for purpose with unmatched quality, reliability and flexibility.

SaaS: Qmatic Experience CloudQmatic Experience Cloud is a cloud-based platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services like appointment scheduling, queue management, analytics, virtual queuing, customer feedback, staff applications, and more. The flexibility of the cloud allows organizations to get instant access to the latest innovations, increase their agility, and build resilience without operational disruption. Learn more

On-premises: Qmatic Orchestra 7An enterprise customer journey management platform for improved customer and employee experiences. Built for organizations with complex requirements, many and/or large premises and a need to manage solutions centrally.Learn more

Queue Management Software and Tools — Qmatic (2024)